Locate where it is positioned and find out if it is connected properly.
Dimplex electric fireplace remote won t work.
Ensure that the fireplace is plugged in and turned on at the wall.
Ensure that the main power switch on the fireplace is turned on.
Refer to owner s manual to recode your remote control once you have recoded the remote you must initialize the remote to the receiver.
The cx wifi multi zone programmable connex controller is compatible only with dimplex connex enabled electric heaters.
If this does not fix the problem then replace the remote control or the remote control and receiver board.
Also check to see if there s anything physically obstructing it from getting a clear.
Electric fireplaces offer a good alternative to its traditional counterpart.
You can use these fireplaces to heat a patio a deck or any room in your house.
For a full listing of compatible products please visit dimplex.
If the receiver is not installed correctly the remote control might not work as required.
On my electric fireplace the heater switches won t work and the heater won t turn on unless the main power switch is on.
The receiver box is a small black or grey box about the size of a deck of cards this plugs into your outlet and the fireplace plugs into the.
The breaker may have tripped or the fuse has not blown.
Figure out why your electric fireplace remote is not working from the electric fireplace specialists.
Check for loose or disconnected wires in unit.
Your remote control may have a similar frequency to other remotes in the home or there may be radio frequency disturbance from outside sources.
Inspect it if signals are not being transmitted upon pressing the remote control.
Quantum heater the product model number can be found on the top of the unit on the right hand side behind the control unit.
If there is power at the switch but no power elsewhere in the unit then you may need to change the switch.
Connex wifi faq s q.
It doesn t require as much effort to set up and is marginally safer.
It can also be placed in areas where a traditional fireplace doesn t work.
As with any product electric fireplaces.
Please change the light bulbs.
The receiver is the device external to the remote that gets the signals when the remote buttons are pressed and lets you manipulate the gas fireplace as desired.
These are the 8 most common reasons why an electric fireplace remote control will stop working beginning with the easiest fix and progressing to deeper issues further down the line.
If the heat turns on there is not a power issue.
Is the cx wifi multi zone programmable connex controller compatible with any heater.
If your electric fireplace heater won t turn on won t heat or the fan is blowing cold air.
Please select your product category to go to the relevant troubleshooter.
We hope nothing ever goes wrong with your dimplex product but in case it does here you will find a collection of product troubleshooters that will help you resolve a number of issues with your product.
The unit may come on and can now be operated with the manual switches.